MCP
Real-time data access for faster, smarter customer support.
Lasyaaitech's Customer Service Automation platform is built to enhance support efficiency by integrating dynamic data access into customer interaction workflows. Designed for fast-paced enterprise environments, the system enables support teams to instantly retrieve order history, status updates, and personalized insights without toggling between systems. By leveraging AI-driven routing and pre-populated suggestions, the platform automates routine queries and escalates complex issues to the right agents with full context. With integrated CRM and API access to third-party systems, businesses can reduce resolution time, improve customer satisfaction, and maintain a consistent support experience across all channels. Whether it's chat, email, or call-based service, this dynamic solution transforms fragmented support into a unified, intelligent process.
USA
TECHNOLOGY
5 people
1.5 years
01.
Challenges
Integrating customer service bots with internal CRMs and support databases to provide real-time access to user-specific information.
Automating dynamic query generation based on user context, enabling accurate responses without manual data lookup.
Ensuring data privacy and access control through role-based permissions and secure API interactions during support sessions.
Reducing average handling time by surfacing order history, status updates, and issue resolutions directly within the support chat interface.
02.
Solution
Integrated a dynamic data access layer through MCP servers to fetch real-time customer insights, order history, and support tickets across distributed systems.
Enabled automation of common service workflows like refund processing, delivery status updates, and account verification using AI-triggered responses.
Implemented role-based data controls to ensure agents could access only authorized customer information depending on context and department.
Optimized API performance and reduced latency using query batching, caching strategies, and asynchronous execution pipelines.
our input
UI/UX Design
MCP Server Development
Client Development
Quality Assurance
Security & Compliance
Cloud & DevOps
Business Analysis
Project Management
Cloud & Devops
Our FeaturesApp Functionality
Live Chat Support
Customer Profile Access
Dynamic Knowledge Base
Real-Time Data Lookup
Multi-Language Support
Context-Aware Responses
Sentiment Analysis
What we offersHOW WE DID IT
Technologies We Used
Creation Process
Market Research & Product Vision Shaping
- Engaged with support staff, product owners, and engineers to define key use cases for dynamic customer interactions powered by real-time data.
- Identified limitations of static FAQs and rule-based chatbots in addressing multi-layered customer issues.
- Outlined the product vision for a responsive, intelligent support system integrated with secure data access layers.
Strategic Consultation & Stakeholder Alignment
- Held strategy workshops with data security, legal, and infrastructure teams to define access boundaries and compliance safeguards.
- Partnered with vendors offering NLP and data virtualization tools to ensure scalable integration with diverse databases.
- Established an executive steering group to prioritize automation use cases across departments based on support volume and impact.
System Architecture Design & Data Integration
- Designed a modular system architecture incorporating MCP server layers for natural-language querying and access control.
- Integrated backend services with SQL/NoSQL databases, enabling real-time lookup of order status, user history, and service logs.
- Ensured robust audit trails, JSON-RPC validation, and session-specific permissions for customer-sensitive data access.
Development & Testing for Performance & Security
- Developed and deployed the chatbot and data access layers in staging environments with real-time logging and monitoring enabled.
- Ran load tests simulating concurrent support sessions to validate response times, failover handling, and data protection.
- Finalized release with CI/CD pipelines, security penetration testing, and fallback mechanisms for high-availability support.
Contact UsAccelerate Your Business with LasyaAitech
Partner with our expert software development team to bring your vision to life. Delivering innovative solutions and ensuring your project’s success every step of the way!
What are the key benefits of partnering with LasyaAitech?
We provide end-to-end software development services, from initial concept to deployment. Whether it's web development, mobile apps, or integrating cutting-edge technologies like AI, our solutions are tailored to your unique business needs, ensuring high performance, scalability, and exceptional user experiences.
How does your software development process work?
We follow a structured approach, starting with an in-depth consultation to understand your requirements. Our team then drafts a clear project roadmap, ensuring transparency and regular updates throughout development. From prototyping to testing and deployment, we work collaboratively to bring your vision to life.
Can LasyaAitech help us scale our existing software or migrate to new technology?
Absolutely! We specialize in upgrading existing systems, improving performance, and enabling seamless migration to modern technologies. Our team ensures minimal downtime and a smooth transition tailored to your growth objectives.
Why should I choose LasyaAitech over other software development companies?
With a proven track record of delivering successful projects like MailBluster and ThemeWagon, we combine technical expertise with a client-first approach. Our agile methods and attention to detail ensure we exceed expectations and deliver measurable results.
How do you ensure the security and scalability of your solutions?
We prioritize security at every stage of development, implementing industry-best practices to protect your data and systems. Our solutions are designed to be scalable, allowing your business to grow without limitations, ensuring long-term success.
