LLM
Internal LLM Chatbot for Legal & HR Compliance
InfoFlow is an internal LLM-based chatbot built to help employees quickly and securely access legal, HR, and compliance information. By understanding natural language queries and retrieving verified internal documentation, it reduces support tickets and ensures policy clarity across departments. Available 24/7 across Slack, Teams, and web, InfoFlow maintains audit trails, supports multilingual use, and ensures consistent knowledge sharing at scale.
FINTECH
80+ people
2 years
UK
01.
Challenges
Employees struggle to locate up-to-date HR or legal policies across multiple tools and formats
Repetitive queries to HR/legal teams drain time and delay response to critical requests
High risk of inconsistent or outdated information being circulated internally
Limited visibility into what information employees are accessing or misunderstanding
Global teams require multilingual access to region-specific compliance documentation
02.
Solution
Deploy a secure, LLM-powered chatbot trained on company-specific HR/legal documentation
Integrate with platforms like Slack, Teams, and SharePoint to ensure accessibility where teams work
Use retrieval-augmented generation (RAG) to provide accurate answers grounded in the latest internal documents
Enable audit logging for all interactions to ensure transparency and compliance readiness
Fine-tune on real policy queries to continuously improve response accuracy and reduce dependency on live HR/legal staff
OUR INPUT
Prompt Engineering & Intent Modeling
Data Annotation & Domain Adaptation
Fine-Tuning the LLM on Support Conversations
Retrieval-Augmented Generation Integration
Multi-Turn Context Management
Multilingual Prompt Localization
Safety/Fallback Logic & Escalation Triggers
Active Learning Loop & Drift Monitoring
Business Analysis
Project Management
RESULT
We're proud of being instrumental to our clients success and sure that stable and flexible solution will assure stable growth in the future.
Our FeaturesApp Functionality
Conversational UI/UX design
Prompt engineering & intent modeling
Data annotation & domain adaptation
Fine-tuning the LLM on support conversations
Retrieval-augmented generation integration
Multi-turn context management
Multilingual prompt localization
Safety/fallback logic & escalation triggers
Active learning loop & drift monitoring
What we offersHOW WE DID IT
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Technologies we used
Creation Process
Stakeholder Interviews & Use Case Prioritization
- Conducted discovery sessions with HR, legal, and internal support teams.
- Identified high-impact queries and recurring employee pain points.
- Prioritized use cases like leave policy clarification, compliance training, and escalation scenarios.
Policy Corpus Curation & Data Structuring
- Collected HR documents, legal policies, SOPs, and region-specific compliance materials.
- Cleaned, annotated, and structured data for ingestion.
- Applied vector embeddings and metadata tagging for precise document retrieval.
Intent Framework & Dialogue Flow Design
- Mapped top employee intents (e.g., PTO, grievance handling, workplace misconduct).
- Designed dialogue trees with support for multi-turn conversations.
- Created fallback and escalation paths for unsupported or sensitive queries.
Secure Retrieval-Augmented Generation Setup
- Implemented RAG pipelines to connect LLM to real-time policy data.
- Ensured access control by role and department for data compliance.
- Enabled version tracking to ensure all content served is current and auditable.
Compliance Audit & Risk Review Loops
- Collaborated with legal teams to validate model responses.
- Embedded safeguards and red-team testing for policy edge cases.
- Logged interactions for traceability and governance reporting.
Internal Testing, Feedback & Iteration
- Ran scenario-based testing with HR users and select employees.
- Gathered feedback on tone, clarity, and overall UX.
- Iterated on prompt tuning, fallback logic, and model refinement.
Contact UsAccelerate Your Business with LasyaAitech
Partner with our expert software development team to bring your vision to life. Delivering innovative solutions and ensuring your project’s success every step of the way!
What are the key benefits of partnering with LasyaAitech?
We provide end-to-end software development services, from initial concept to deployment. Whether it's web development, mobile apps, or integrating cutting-edge technologies like AI, our solutions are tailored to your unique business needs, ensuring high performance, scalability, and exceptional user experiences.
How does your software development process work?
We follow a structured approach, starting with an in-depth consultation to understand your requirements. Our team then drafts a clear project roadmap, ensuring transparency and regular updates throughout development. From prototyping to testing and deployment, we work collaboratively to bring your vision to life.
Can LasyaAitech help us scale our existing software or migrate to new technology?
Absolutely! We specialize in upgrading existing systems, improving performance, and enabling seamless migration to modern technologies. Our team ensures minimal downtime and a smooth transition tailored to your growth objectives.
Why should I choose LasyaAitech over other software development companies?
With a proven track record of delivering successful projects like MailBluster and ThemeWagon, we combine technical expertise with a client-first approach. Our agile methods and attention to detail ensure we exceed expectations and deliver measurable results.
How do you ensure the security and scalability of your solutions?
We prioritize security at every stage of development, implementing industry-best practices to protect your data and systems. Our solutions are designed to be scalable, allowing your business to grow without limitations, ensuring long-term success.
