LLM INTEGRATION
Secure Knowledge Retrieval for Accurate Policy Responses
This system connects the chatbot to real-time HR and legal documentation, ensuring every response is fact-checked, compliant, and grounded in your organization’s current policies. Using retrieval-augmented generation (RAG), role-based access, and document versioning, it enables secure, dynamic knowledge access. Deployed across Slack, Teams, and web platforms, it supports multilingual queries and provides a consistent source of truth for internal teams.
MENA
FINTECH
10 people
9 months
01.
Challenges
Policy documents were stored across disconnected systems, making it difficult for employees to find the correct and current information.
Outdated or inconsistent policy content was often referenced in answers, increasing compliance risk.
Manual responses from HR/legal teams created delays and operational bottlenecks for routine policy queries.
Lack of contextual understanding in existing systems led to misinterpretation of employee questions and irrelevant search results.
02.
Solution
Implemented a centralized, searchable document retrieval layer integrated with the LLM to unify access to all HR and legal content.
Enabled real-time syncing and version control for internal policy documents to ensure responses are always based on the most recent information.
Automated responses to common policy queries using LLM + RAG, reducing manual workload for HR and legal teams.
Used semantic search and natural language understanding to interpret employee intent and return contextually accurate, grounded responses.
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OUR INPUT
Prompt Engineering & Intent Modeling
Data Annotation & Domain Adaptation
Fine-Tuning the LLM on Support Conversations
Retrieval-Augmented Generation Integration
Multi-Turn Context Management
Multilingual Prompt Localization
Safety/Fallback Logic & Escalation Triggers
Active Learning Loop & Drift Monitoring
Business Analysis
Project Management
RESULT
We're proud of reaching new heights with our customers, helping them achieve advanced levels of scalability and stability.
Our FeaturesApp Functionality
Real-Time Luggage Tracking
Granular Role-Based Access Control (RBAC)
Document Confidence Scoring
Dynamic Source Versioning
Secure Vector Embedding Store
Redaction & Data Sensitivity Filtering
Cross-Language Document Matching
Regulatory Tagging & Audit Logs
Passenger-Luggage Association
Analytics & Movement Reports
Security Breach Detection
Baggage Handling Insights
What we offersHOW WE DID IT
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Technologies we Used
Creation Process
Stakeholder Interviews & Use Case Prioritization
- Conducted deep-dive sessions with HR, legal, and compliance leaders to uncover recurring information gaps.
- Prioritized high-value use cases such as policy lookup, regulatory training, and sensitive topic escalation.
Policy Corpus Curation & Structuring
- Gathered HR manuals, legal documents, SOPs, and compliance assets across departments.
- Standardized formatting, applied metadata tags, and processed files through embedding pipelines for searchability.
Intent Framework & Dialogue Flow Design
- Built an intent library covering topics like PTO, workplace conduct, reporting violations, and benefits.
- Mapped dynamic dialogue trees for each intent and implemented fail-safe handoff triggers.
Secure Retrieval-Augmented Generation (RAG) Setup
- Integrated LLM with a secure document retrieval layer to ensure answers are grounded in current policies.
- Added document version control, access logging, and role-based visibility to meet enterprise compliance.
Compliance QA & Legal Review Integration
- Embedded checkpoints to validate chatbot responses against legal guidelines.
- Coordinated with compliance teams to audit sensitive flows and mitigate regulatory risk.
Internal Testing & Iterative Refinement
- Piloted the system with cross-functional teams to evaluate accuracy, tone, and clarity.
- Incorporated real feedback loops and retrained the model to continuously improve precision and trustworthiness.
Contact UsAccelerate Your Business with LasyaAitech
Partner with our expert software development team to bring your vision to life. Delivering innovative solutions and ensuring your project’s success every step of the way!
What are the key benefits of partnering with LasyaAitech?
We provide end-to-end software development services, from initial concept to deployment. Whether it's web development, mobile apps, or integrating cutting-edge technologies like AI, our solutions are tailored to your unique business needs, ensuring high performance, scalability, and exceptional user experiences.
How does your software development process work?
We follow a structured approach, starting with an in-depth consultation to understand your requirements. Our team then drafts a clear project roadmap, ensuring transparency and regular updates throughout development. From prototyping to testing and deployment, we work collaboratively to bring your vision to life.
Can LasyaAitech help us scale our existing software or migrate to new technology?
Absolutely! We specialize in upgrading existing systems, improving performance, and enabling seamless migration to modern technologies. Our team ensures minimal downtime and a smooth transition tailored to your growth objectives.
Why should I choose LasyaAitech over other software development companies?
With a proven track record of delivering successful projects like MailBluster and ThemeWagon, we combine technical expertise with a client-first approach. Our agile methods and attention to detail ensure we exceed expectations and deliver measurable results.
How do you ensure the security and scalability of your solutions?
We prioritize security at every stage of development, implementing industry-best practices to protect your data and systems. Our solutions are designed to be scalable, allowing your business to grow without limitations, ensuring long-term success.
