Agent Architecture
AI-Powered Helpdesk Automation for SaaS Growth
SaaSmartCo’s intelligent helpdesk solution leverages autonomous agents to enhance customer support efficiency. It integrates with tools like Slack and Zendesk to intelligently triage, suggest resolutions, and detect escalations in real time. Powered by GPT-4 and vector search, the system learns from historical tickets to provide faster, smarter responses. The result is faster resolutions, reduced manual effort, and a superior support experience that scales with your business.
FINTECH
80+ people
2 years
UK
01.
Challenges
High support ticket volume overwhelmed human agents and delayed response times.
Manual triaging and categorization created bottlenecks in ticket resolution workflows.
Escalations were often missed or delayed due to lack of real-time sentiment analysis.
Existing support tools lacked contextual awareness and reuse of past ticket knowledge.
02.
Solution
Deployed a swarm of AI agents, each specialized in triage, resolution suggestion, sentiment analysis, and escalation detection.
Integrated LangChain-powered agents with Zendesk and Slack for seamless operational flow.
Utilized GPT-4 with Pinecone for vector search over historical tickets to improve answer relevance and speed.
Created a feedback loop for agents to learn and optimize performance based on resolution success and customer sentiment.
OUR INPUT
Solution Arcitecture
UI/UX Design
Android Development
Back-end Development
Front-end Development
Quality Assurance
Cloud & Devops
Business Analysis
Project Management
iOS Development
RESULT
We're proud of being instrumental to our clients success and sure that stable and flexible solution will assure stable growth in the future.
Our FeaturesApp Functionality
Wallet
Payment Processing
Virtual Ledger
Custom Payment Links
Automated Check-in & Check-out
Smart Revenue Technology
Apple Pay & Google Pay
Scheduled Payments
iOS, Android & JS SDK
What we offersHOW WE DID IT
.svg)
Technologies we used
Creation Process
Market Analysis & Vision Shaping:
- Conducted collaborative workshops to understand the client's current support pain points.
- Mapped end-to-end support ticket lifecycles across platforms like Zendesk, Slack, and internal CRMs.
- Identified areas for agent-driven automation in triage, resolution, and escalation.
Feature Planning & Design:
- Aligned support KPIs such as resolution time and CSAT with automation goals.
- Defined agent roles for triage, resolution suggestion, escalation handling, and sentiment analysis.
- Created a modular system allowing flexible role expansion and easy agent collaboration.
AI Architecture & Solution Design
- Designed a distributed agent framework using LangChain with GPT-4 as the core language model.
- Integrated Pinecone for long-term memory and historical ticket retrieval.
- Built fallback and handoff logic to allow smooth collaboration between agents and human reps.
Full-Stack Development & Integration
- Built backend services in Python to orchestrate LangChain agents and external APIs.
- Integrated with Slack and Zendesk APIs for real-time ticket updates and responses.
- Developed a lightweight front-end dashboard to visualize agent actions and KPIs.
Testing, QA & Iterative Training
- Conducted scenario-based QA to validate accuracy, relevance, and tone of agent-generated replies.
- Simulated live ticket flows using test environments to measure agent behavior under pressure.
- Used feedback loops and agent performance data to fine-tune prompts and improve response outcomes.
Deployment & Continuous Optimization
- Launched the solution in a phased rollout, starting with shadow mode for risk-free evaluation.
- Enabled user feedback tagging to allow continuous tuning and retraining of the agents.
- Scheduled monthly optimization sprints to expand capabilities and address emerging support needs.
Contact UsAccelerate Your Business with LasyaAitech
Partner with our expert software development team to bring your vision to life. Delivering innovative solutions and ensuring your project’s success every step of the way!
What are the key benefits of partnering with LasyaAitech?
We provide end-to-end software development services, from initial concept to deployment. Whether it's web development, mobile apps, or integrating cutting-edge technologies like AI, our solutions are tailored to your unique business needs, ensuring high performance, scalability, and exceptional user experiences.
How does your software development process work?
We follow a structured approach, starting with an in-depth consultation to understand your requirements. Our team then drafts a clear project roadmap, ensuring transparency and regular updates throughout development. From prototyping to testing and deployment, we work collaboratively to bring your vision to life.
Can LasyaAitech help us scale our existing software or migrate to new technology?
Absolutely! We specialize in upgrading existing systems, improving performance, and enabling seamless migration to modern technologies. Our team ensures minimal downtime and a smooth transition tailored to your growth objectives.
Why should I choose LasyaAitech over other software development companies?
With a proven track record of delivering successful projects like MailBluster and ThemeWagon, we combine technical expertise with a client-first approach. Our agile methods and attention to detail ensure we exceed expectations and deliver measurable results.
How do you ensure the security and scalability of your solutions?
We prioritize security at every stage of development, implementing industry-best practices to protect your data and systems. Our solutions are designed to be scalable, allowing your business to grow without limitations, ensuring long-term success.
